Support Feedback

Features

Visit the Support Feedback page in your dashboard.
Configure the available options.
Create a new feedback question by clicking “Edit questions” in the main configuration and then clicking “Add field”.
Configure the available options for the respective feedback question.

Field	Description
Enable support feedback	Enables or disables the feature for your modmail system.
Feedback message	This message will be sent to the user after their modmail thread is closed.
Submitted message	This message is edited from the feedback message after the user has submitted their rating.
Edit feedback questions	These questions are shown in the rating dialog. Note More information on configuring feedback questions can be found here.
Anonymize feedback	If enabled, your bot will not link ratings to user IDs.
Send answers to a channel	If enabled, ratings are sent to a channel. Otherwise, you can find ratings from the last 30 days in your dashboard.
Channel to send answers to	Prerequisite Only available if “Send answers to a channel” is enabled. Your bot will send submitted ratings to this channel.
Customize notification message?	Prerequisite Only available if “Send answers to a channel” is enabled. If enabled, you can customize the notification message for new ratings.
Feedback notification message	Prerequisite Only available if “Send answers to a channel” and “Customize notification message?” are enabled. This message will be sent when a new rating is submitted.

Field	Description
Label	This text is shown as the title of your question.
Field type	Depending on the selection, the user gets a small or large field (allows line breaks) to enter text.
Placeholder	This text is used as the placeholder in the input field.
Is this field required?	If enabled, the user must fill out this field.
Minimum input length	The minimum number of characters the user must enter to submit the dialog.
Maximum input length	The maximum number of characters the user is allowed to enter to submit the dialog.