Ticket Topics

Features

• Create different ticket topics to better categorize different kinds of requests.
• Transfer a ticket to another category if a user selected the wrong one.
• Override globally configured settings such as ticket roles, category for new tickets, ticket message, and much more for each individual ticket topic.
• Change the channel name format to recognize ticket topics at a glance (for example, by using different emojis).
• Decide whether users must submit a configured form before creating a ticket for a specific topic.

Images coming soon ✨

Setup

If you want to override (certain) settings:

• Create a category for new tickets on your Discord server.
• Create the required roles for team members on your Discord server that should have access to tickets.
• Create a private text channel on your Discord server that you want to use as the log channel.

• Visit the Ticket topics page in your dashboard.
• Configure the available options.
• Create a new ticket topic by clicking the “Add ticket topic” button.
• Configure the available options for the respective ticket topic.

Commands

Understand the documentation

In these docs, name:<Type> is an option of a slash-command with name name and the type Type. Options that not required, are described as [name:<Type>]. If the action of a command is vastly different between required and not-required options, we might list them separately.

Examples

• /moderate ban user:<Member>: This command (/moderate ban) has an required option with the name "user" that only accepts one member as a value.
• /moderate ban victim:<Member> reason:<Text>: This command (/moderate ban) has an required option with the name "victim" that only accepts one member as a value and another required option with the name "reason" that accepts any text as an value.
• /moderate ban victim:<Member> reason:<Text> [proof:<Attachment>]: This command (/moderate ban) has an required option with the name "victim" that only accepts one member as a value, another required option with the name "reason" that accepts any text as an value and a not-required option with the name "proof" which allows one attachment as its value.

Command	Description
/ticket transfer	Moves a ticket to the selected topic. Prerequisite Only available if “Team members can transfer tickets to another topic” is enabled.

Configuration

Main configuration

Field	Description
Enable ticket topics	Enables or disables the feature for your ticket system.
Team members can transfer tickets to another topic	If enabled, team members can transfer a ticket to another ticket topic.
Show ticket transfer button?	If enabled, a button to transfer a ticket to another ticket topic will be added to the ticket message. Prerequisite Only available if “Team members can transfer tickets to another topic” is enabled.
Remove assigned team member when a ticket is transferred?	If enabled, the assigned team member is removed when transferring the ticket and the ticket roles are mentioned again. Prerequisite Only available if “Team members can transfer tickets to another topic” is enabled.
Transfer button text	This text is shown on the button under the ticket message. Prerequisite Only available if “Team members can transfer tickets to another topic” is enabled.

Manage ticket topics

Field	Description
Topic name	This text is used as the name for the ticket topic and shown to users.
Topic description	This text is used as the description for the ticket topic and shown to users.
Topic emoji	This emoji is used for the ticket topic and shown to users.
Category	New tickets for this ticket topic are created in this category.
Limit the number of tickets a user can have open at the same time in this topic?	If enabled, users can only create a limited number of tickets in this ticket topic at the same time.
Limit of simultaneously open tickets	This number of tickets can be open at the same time for this ticket topic. Prerequisite Only available if “Limit the number of tickets a user can have open at the same time in this topic?” is enabled.
Users can open tickets with this topic	If enabled, users can create tickets with this ticket topic.
Use as FAQ option	If enabled, only a message is shown when selecting the ticket topic.
Button color in the opening message	This color is used for the button in the ticket opening message.
FAQ message	This message is shown when selecting the FAQ ticket topic. Prerequisite Only available if “Use as FAQ option” is enabled.
Ticket message	This message is sent to the ticket channel when a ticket is created with this ticket topic.
Ticket opening confirmation message	This message is shown to users when a ticket is created.
Required roles to open tickets	If enabled, only users with configured roles can create a ticket using this ticket topic.
Required roles	These roles can create a ticket with this ticket topic. Prerequisite Only available if “Required roles to open tickets” is enabled.
Error message if roles are missing	This message is shown to users when creating a ticket with missing permissions. Prerequisite Only available if “Required roles to open tickets” is enabled.
Require form submission before opening	If enabled, users must submit a form before creating a ticket with this ticket topic.
Form that must be completed	This form must be completed before creating a ticket with this ticket topic. Prerequisite Only available if “Require form submission before opening” is enabled.
Send transfer message	If enabled, a message is sent to the ticket channel when transferring a ticket with this ticket topic. Prerequisite Only available if “Team members can transfer tickets to another topic” is enabled.
Transfer message	This message is sent to the ticket channel when a ticket with this ticket topic is transferred. Prerequisite Only available if “Send transfer message” is enabled.
Override team member roles	These roles get access to tickets with this ticket topic and are mentioned when the ticket is created. Note By default, your configured roles are used.
Override log channel	This channel is used as the log channel for this ticket topic. Note By default, your configured log channel is used.
Override ticket channel name format?	If enabled, you can set a custom name format for the ticket channel for this ticket topic.